Active CGM installation
Plug in will not install
browser security is set to Medium by going to Tools > Internet
Options > Security:
- Select the Internet Icon
- Click the Default Level Button
- Set slider to Medium
If your Operating System is Win2000 or XP:
You will need to logon using an Administrative account and then
install the plug-in.
Plug-in installs but the map
does not display.
your Operating System is Windows XP Professional Service Pack 1:
XP Service Pack 1 changes security settings
in Internet Explorer that older versions of the CGM Control will not
- Click here to download the un-install
batch file. When prompted select:
Save (to download the un-install file called acxunins.bat).
Close all Internet Explorer windows (to unlock the current ActiveX control).
Run the un-install bat file (use MyComputer to navigate to and run acxunins.bat).
Explorer Plug-in does not un-install for additional information to
- Use the previous pages to Install the current version.
Plug-in does not un-install.
Active CGM un-installation process does two things:
- It remove the plug-ins from the
registry. If this works cleanly you will first see a message in a
window with the title "Regsvr32". The message that is displayed
- The acgm.dll file is deleted. If the
file delete process works you will see the following message in the
Active CGM plug-in removed.
acgm.dll file was NOT deleted you will see the following message:
The process cannot access the file
it is being used by another process.
Unable to delete C:\WINNT\system32\acgm.dll. Please exit and restart
your browser and try again.
If you see this message you will need
follow these steps to remove the acgm.dll file:
- Close all lnternet Explorer windows to release
the lock on the ActiveX Control file.
- You can then either:
- Manually delete the acgm.dll
file from the Windows Operating System directory
- Re-run the acxunins.bat file.